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Rent-a-bike van Dam app

With the Rent-a-Bike van Dam app you can use our bikes 24/7 at various locations in the Netherlands! The app has been developed specifically for Android and Apple devices to ensure an effortless experience. Download the app to see where you can find our bikes. Check out how easy it works below.

Do you have a question? Scroll down and see if the answer might be among the frequently asked questions or contact us.

1. Download the app

Create an account with your email address. Choose a password and click on the link in the verification email. Choose one of the payment methods. After paying the €0,10 setup fee, your account is confirmed and ready to ride. The costs are € 5,- per hour with a maximum of € 15,- per day.

Note: 1 day is 24 hours (this only applies to the Rent-a-Bike van Dam app). For example, if you pick up the bike at 4:20 PM, you must return the bike before 4:20 PM the following day, otherwise, you will be charged an extra day.

Download the app for Android
Download the app for Apple

2. Reserve a bike

You can easily check the availability of a parking spot and immediately reserve a bike. Tap one of the parking spots on the map and tap ‘Reserve a Bike’. One of the bicycles in the parking spot is now waiting for you for 20 minutes. Your reservation will expire after 20 minutes.

3. Start cycling!

Go to the selected parking spot and tap ‘Select a Bike’. Choose a bike you want to use, there is a Bike ID on the front and back of the bike. Fill this in and tap ‘Select & Start Ride’. The lock opens via Bluetooth and you are ready to ride!

4. Pause a ride

If you want to leave the bike temporarily, you can pause a ride. Tap the orange ‘Lock & Pause Ride’ button in the app. Push down the grey handle of the lock to lock it. Or press the button on the side of the lock and push down the grey lever on the lock to lock the bike. Always check whether the lock is closed properly.

Open the lock with the app and resume your ride by tapping ‘Unlock’.

5. End your ride

Go to the parking spot where you picked up the bike. To lock the bike, tap ‘Lock & End Ride’. Then push down the grey lever of the lock. Check if your ride has ended correctly in the app and tap ‘Continue’.
NB! first end your ride in the app and then lock the bike.
Always check whether the lock is closed properly.

Frequently asked questions Rent-a-Bike van Dam app

Answers to the most asked questions concerning the Rent-a-Bike van Dam app you find below.

  • What are the costs?

    The costs are € 5,- per hour with a maximum of € 15,- per day. For an electric bike it’s € 9,- per hour with a maximum of € 27,- per day.
    Note: 1 day is 24 hours (this is only in the application). For example, if you pick up the bike at 4:20 PM, you must return the bike the next day before 4:20 PM, otherwise, an extra day will be charged.

  • Can I open several bikes at the same time?

    Yes, you can open up to 6 bikes at the same time.

  • Where can I download the Rent-a-Bike van Dam app?

    You can download the Rent-a-Bike van Dam app for your smartphone on both Apple and Android devices.

    Download from the App Store (iOS)
    Download from Google Play (Android)

  • How do I sign up?

    After downloading the Rent-a-Bike van Dam App, tap ‘Sign Up’. Enter your email address, password and name. Tap the ‘Sign Up button’.
    Check your email inbox for the verification email. Click the link in the email to verify your email address. Return to the app and tap ‘Refresh’ to continue.

  • What if I haven’t received a verification mail?

    Check your inbox and spam folders. Double-check if you used the correct email address or made a typo.

  • How do I set up payment?

    If you are ready to rent a bike, tap on the parking spot. The app will ask you to set up payment. The payment provider requires a €0,10 payment setup fee.
    Enter your bank or credit card details and confirm by paying the €0,10 setup fee. After every ride, we will charge your account automatically.

  • How do I reserve a bike?

    Tap the parking spot marked on the map. Tap ‘Reserve a Bike’ to make a reservation. The reservation will be valid for 20 minutes.

  • How do I know if there is a bike available?

    Before arriving at the parking spot, check the app for available bikes. Tap ‘Reserve a Bike’ to claim one of the bikes. The bike will be waiting for you for 20 minutes.

  • How do I start a ride?

    Choose a bike from the parking spot you want to use. The Bike ID can be found at the back and front of the bike. Tap ‘Select a Bike’ and enter the Bike ID of your desired bike. Always enter all four digits.
    After entering all four digits the button turns green. Tap ‘Unlock & Start Ride’ to start your ride.

  • How do I pause a ride?

    During your ride, you might want to lock the bike while you temporarily leave your bike behind. Tap the orange button in the app ‘Lock & Pause Ride’ or press the button on the side of the lock and push down the orange lever on the lock to lock the bike.

    Always double check if the lock is closed successfully.

  • How do I unlock the bike and continue my ride?

    When you want to continue your ride, return to your bike and open the app. Tap the green button ‘Unlock’ to connect to the lock and open it.

  • How do I end my ride?

    Return to the parking spot where you picked up the bike. When your phone’s GPS confirms you arrived at the parking spot, the orange button turns red. Tap ‘Lock & End Ride’ and push down on the orange lever on the lock.
    NB! first end your ride in the app and then lock the bike.

    Confirm in the app if the lock is closed correctly.

  • Can I only lock the bike at a parking spot?

    No, you can lock the bike anywhere. However, locking the bike outside a parking spot will keep it connected to your account. The ride is paused. To end your ride, you have to return the bike to the parking spot where you picked up the bike and securely lock the bike.
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