General

Answers to general questions

  • What are the costs?

    It depends on what kind of bike you rent, for how long and whether you take insurance. For more information, check the prices
  • Do I have to pay a deposit?

    We do not work with deposit, as we do this on good trust. Do always bring identification documents with you.
  • What happens if I return tmy bike after closing hours?

    Unfortunately, returning bikes after closing time is not possible. Bikes should always be returned within our opening hours.
  • Can I book a guide?

    On request, it is possible to book a personal guide to discover the bulb region. The costs per guide are: € 75 per hour, € 150 per 2 hours, each extra hour € 75. A minimum amount of € 150 applies for renting a guide (or guides).
  • Is it possible to return the bike at another location?

    Unfortunately, it is not possible to return your bike to another location. If you do return the bike to a location other than your drop-off location, a fee will be charged.
  • What are your general rental conditions?

  • Can I extend my rental period?

    This is normally no problem at all. Send us a WhatsApp on +31 252 251 144 & check the availability.
  • Do I get a discount if I rent a bike for a longer period?

    The one-day option is the highest in terms of price. From the 3rd day onwards, extending becomes the cheapest. If you want to rent a bike for a longer period, we apply a graduated discount. Send us a WhatsApp on +31 252 251 144 for more information.
  • What are the cancellation conditions?

    Of course, it is possible that you are unexpectedly prevented from attending or that the weather is very bad. So always keep an eye on the weather forecasts. Should you want to cancel or change the date, our cancellation policy will apply.
  • Bikes

    Answers to everything about our bikes

  • What kind of bikes do you have available?

    We work with different brands, such as: Batavus, Underwater, Qwic & Conway. View our assortment
  • Do you rent out kick-scooters?

    Yes, we also rent out kick-scooters. Book your kick-scooter now.
  • Do you rent out e-bikes?

    Yes, we have a wide range of Qwic & Batavus brand E-bikes. Book your e-bike now via our assortment
  • Do you rent out kid trailers and child seats?

    Yes, we also have child trailers and child seats. Note: child trailers or child seats are only possible in combination with a bike. Book your kid trailer or child seat now.
    kids from 1 to 4 years
    child seat max. 25 kg
    child trailer max 60 kg
  • Do you rent out mountainbikes?

    Yes, we also rent out mountainbikes. Book your maintainbike now.
  • Do you rent out bikes for children?

    Yes, we also have children’s bikes. We have children’s bicycles from 20 ” until 26 ”.It is also possible to rent children seats, cargo bikes and child trailers. So there are many ways to bring your kids! Book your children’s bike here.
  • Can you go with two people on one bike?

    That is only possible on bikes which are made for 2 people, as a tandem. It is not allowed to share a regular bike with two people unless this concerns a child seat. Book your tandem now.
  • Damage and theft

    Answers to all your questions concerning damage and theft

  • Is the bike insured?

    The bike is not automatically insured. However, there is a possibility to ensure your bike. “Carefree on the road” for only 16% of the total rental price!
    Check the insurance policy
    please note: if the bicycle is stolen, a report must be made at the police station. You also still need to have the bicycle key.
  • What happens when a rental bike breaks down during the rental period?

    Our bikes are well maintained and the chances of breakdowns on the road are therefore low. In the unlikely event that you break down on the road, you can always WhatsApp us during our opening hours +31 252 251 144. If you are still within our route map, we will come as soon as possible with a replacement bike (free of charge). Our phone number is on every bike and on every brochure.
  • What happens when a rental bike is damaged during the rental period?

    The bike is of course an article of use, but major damage, such as bent wheels, bent frame and similar, which are clearly caused by improper use will be recovered from the renter. Please also report this as soon as possible via WhatsApp +31 252 251 144.
  • What happens if the bike gets stolen?

    If you lock your bike, the chances of it being stolen are very low. If you are insured, still have the bike keys and have reported it to the police, you will not have to pay anything. If you are not insured, the current value of the bike will be recovered from the renter.
    Tip: think carefully about where you park your bike, so don’t park it somewhere in a dark corner, near a busy train station or in a busy place (during an event, for example).
  • Delivery

    Answers to all you want to know about delivering

  • What are the costs for bike delivery?

    The bicycles can be delivered. The costs of this may differ due to the number of bicycles and the distance. For the costs for your number of bikes and distance, please contact us.
  • When do you deliver?

    The bikes are delivered depending on our schedule. We will contact you a few days in advance to make an appointment for delivery. Of course, you can put your wishes in the comments of the booking.
  • How to arrange a bike delivery?

    The easiest way to get your bikes delivered, is to reserve online. You can also call or send an email.
  • Where do you deliver?

    We deliver bikes everywhere throughout the Netherlands. Please contact us for a quotation.
  • Rent-a-Bike van Dam App

    Answers to questions concerning the Rent-a-Bike van Dam App

  • What are the costs for renting a bike with the Rent-a-Bike van Dam app?

    The costs are €5,- per hour with a maximum of €15,- per day. An electric bicycle is €9,- per hour with a maximum of €27.50 per day.
    Note: 1 day is 24 hours (this is only in the application). For example, if you pick up the bike at 4:20 PM, you must return the bike the next day before 4:20 PM, otherwise, an extra day will be charged.
  • Can I open several bikes at the same time?

    Yes, you can open up to 6 bikes at the same time.
  • Where can I download the Rent-a-Bike van Dam app?

    You can download the Rent-a-Bike van Dam app for your smartphone on both Apple and Android devices.
    Download from the App Store (iOS)
    Download from Google Play (Android)
  • How do I sign up?

    After downloading the Rent-a-Bike van Dam App, tap ‘Sign Up’. Enter your email address, password and name. Tap the ‘Sign Up button’.
    Check your email inbox for the verification email. Click the link in the email to verify your email address. Return to the app and tap ‘Refresh’ to continue.
  • What if I haven’t received a verification mail?

    Check your inbox and spam folders. Double-check if you used the correct email address or made a typo.
  • How do I set up the payment?

    If you are ready to rent a bike, tap on the parking spot. The app will ask you to set up payment. The payment provider requires a €0,10 payment setup fee.
    Enter your bank or credit card details and confirm by paying the €0,10 setup fee. After every ride, we will charge your account automatically.
  • How do I reserve a bike?

    Tap the parking spot marked on the map. Tap ‘Reserve a Bike’ to make a reservation. The reservation will be valid for 20 minutes.
  • How do I know if there is a bike available?

    Before arriving at the parking spot, check the app for available bikes. Tap ‘Reserve a Bike’ to claim one of the bikes. The bike will be waiting for you for 20 minutes.
  • How do I start a ride?

    Choose a bike from the parking spot you want to use. The Bike ID can be found at the back and front of the bike. Tap ‘Select a Bike’ and enter the Bike ID of your desired bike. Always enter all four digits.
    After entering all four digits the button turns green. Tap ‘Unlock & Start Ride’ to start your ride.
  • How do I pause a ride?

    During your ride, you might want to lock the bike while you temporarily leave your bike behind. Tap the orange button in the app ‘Lock & Pause Ride’ or press the button on the side of the lock and push down the orange lever on the lock to lock the bike.

    Always double check if the lock is closed successfully.
  • How do I unlock the bike and continue my ride?

    When you want to continue your ride, return to your bike and open the app. Tap the green button ‘Unlock’ to connect to the lock and open it.
  • How do I end my ride?

    Return to the parking spot where you picked up the bike. When your phone’s GPS confirms you arrived at the parking spot, the orange button turns red. Tap ‘Lock & End Ride’ and push down on the orange lever on the lock.

    Confirm in the app if the lock is closed correctly.
  • Can I only lock the bike at a parking spot?

    No, you can lock the bike anywhere. However, locking the bike outside a parking spot will keep it connected to your account. The ride is paused. To end your ride, you have to return the bike to the parking spot where you picked up the bike and securely lock the bike.
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