Answers to general questions
What are the costs?
Do I have to pay a deposit?
What happens if I return tmy bike after closing hours?
Can I book a guide?
Is it possible to return the bike at another location?
What are your general rental conditions?
Can I extend my rental period?
Do I get a discount if I rent a bike for a longer period?
What are the cancellation conditions?
Answers to everything about our bikes
What kind of bikes do you have available?
Do you rent out kick-scooters?
Do you rent out e-bikes?
Do you rent out kid trailers and child seats?
kids from 1 to 4 years
child seat max. 25 kg
child trailer max 60 kg
Do you rent out mountainbikes?
Do you rent out bikes for children?
Can you go with two people on one bike?
Damage and theft
Answers to all your questions concerning damage and theft
Is the bike insured?
Check the insurance policy
please note: if the bicycle is stolen, a report must be made at the police station. You also still need to have the bicycle key.
What happens when a rental bike breaks down during the rental period?
What happens when a rental bike is damaged during the rental period?
What happens if the bike gets stolen?
Answers to all you want to know about delivering
What are the costs for bike delivery?
When do you deliver?
How to arrange a bike delivery?
Where do you deliver?
Rent-a-Bike van Dam App
Answers to questions concerning the Rent-a-Bike van Dam App
What are the costs for renting a bike with the Rent-a-Bike van Dam app?
Note: 1 day is 24 hours (this is only in the application). For example, if you pick up the bike at 4:20 PM, you must return the bike the next day before 4:20 PM, otherwise, an extra day will be charged.
Can I open several bikes at the same time?
Where can I download the Rent-a-Bike van Dam app?
Download from the App Store (iOS)
Download from Google Play (Android)
How do I sign up?
Check your email inbox for the verification email. Click the link in the email to verify your email address. Return to the app and tap ‘Refresh’ to continue.
What if I haven’t received a verification mail?
How do I set up the payment?
Enter your bank or credit card details and confirm by paying the €0,10 setup fee. After every ride, we will charge your account automatically.
How do I reserve a bike?
How do I know if there is a bike available?
How do I start a ride?
After entering all four digits the button turns green. Tap ‘Unlock & Start Ride’ to start your ride.
How do I pause a ride?
Always double check if the lock is closed successfully.
How do I unlock the bike and continue my ride?
How do I end my ride?
Confirm in the app if the lock is closed correctly.